Frequently Asked Questions

General Questions

We get it! We like speaking with real humans too. This contact page goes straight to everyone's inbox. Or, if you prefer, please email us at hi@mombox.com. Someone will respond within 48 hours.

Traditional one-time kits can be found here.

We want you to be totally satisfied with your Mombox product. Returns are accepted for all unopened kits, within 30 days of delivery. All items must be unaltered and in the original packaging. Please contact us here with your name, order number, and reason for return, and we will issue you a prepaid return label. Once your items have been restocked, you'll receive a full refund, less any applicable shipping costs.

Mombox loves mothers - this includes Mother Earth. Our previous pink boxes were so cute but sadly, not recyclable. Those added plastic handles? Yep, you guessed it - landfill. So in an effort to ensure we're living our mission to care for *all* mothers (including Mother Earth) we've introduced more sustainable packaging.

What's Changed:

- Pink Boxes are now recyclable kraft. 🙌

- No more plastic handles 👎🏾

- We've introduced a recyclable crinkle ♻️

Subscriptions

Mombox gift cards are purchased with pre-set dollar amounts. Simply add whatever Mombox product you'd like into your shopping cart and at checkout apply your gift card code. When using your gift card to purcahse a subscription product, please note that the gift card will only apply to the first month's order and you may have a remaining balance for future purcahses.

You can cancel your subscription at any time. Please email hi@mombox.com or fill out this contact form and we'll take care of it for you!

Subscriptions begin the day they are purchased. A Welcome Kit is deployed right away and then every 30 days mom will receive the next Mombox in the lineup for the duration of her subscription. Please note, subscriptions no longer come with labor and delivery recovery products. After the Welcome Box our Mood Box deploys second. You can add a labor and delivery recovery box to your subscription order and it will ship alonside the Welcome Box.

Products

We are so glad you asked. We've spent years, vetting thousands of postpartum care items. Each product is held to standards beyond just look and feel. We are focused on design and functionality, cleanliness, and clean ingredients. Furthermore, we examine each brand's overall purpose and mission to ensure it aligns with ours. Whenever possible, Mombox products are USDA organic, pesticide-free, cruelty-free, always safe for both mom and baby. We also believe strongly in supporting female- and BIPOC-led companies, as a result over 80% of our products come from companies with diverse founders.

The good news is, there's no wrong choice. All Mombox options are chock-full of amazing products that will assist mom throughout her postpartum experience.

Here are some helpful tips:

Giving a gift? A prepaid subscription bundle will allow Mom to customize her products. Shop subscription bundles here.

Looking for the most bang for your buck? Explore The Motherload.

Pro-tip: Mombox Recovery Kits ship fast! It's perfectly fine to wait until the day the baby is born then choose the Mombox selection that best supports mom's birth experience. Our Standard Mombox and C-Section Recovery Kits are standing by!

Shipping

We ship anywhere in the continental USA via USPS and UPS.

Subscription members will receive their monthly box each month based on the day the baby arrived. Remember - subscription mamas trigger the deployment of their recovery kits from their phones and this sets their monthly deliveries into motion!

For one-time Mombox orders, your order will generally be processed within 24-48 hours after purchase.

While most orders are processed same-day, please allow up to 5-7 business days for standard delivery.

No, currently, we are unable to ship anywhere internationally.

Depending on your location within the United States, please allow 3-5 business days for your order to arrive.

Corporate / Bulk Orders

Aaaah -- you've come to the right place and you're in good company! Many amazing corporations offer Mombox as a way to ensure their employees, partners, and birth mothers are supported throughout the postpartum experience. Our corporate program not only increases employee satisfaction around one of the largest shifts in adult life, but it also helps reduce turnover and increase employee retention after the birth of a child. Reach out to: corporate@mombox.com

Any other questions?

Have an amazing story to share about triumph in motherhood? Struggling with the chaos of postpartum recovery? Have a product recommendation for inclusion? Want to share cute photos of your new squishy baby? Whatever you've got to say, we want to hear it. Motherhood is a team sport, we're in this together. Drop us a line day or night: hi@mombox.com